Privacy Policy
Who we are
EISTM.com is an online store and education website operated by Rehabsurge 2, LLC (“EISTM,” “we,” “us,” or “our”). Business mailing address: 605 N Spence Ave, Suite D, Goldsboro, NC 27534, United States. Privacy inquiries can be submitted through https://eistm.com/contact/.
Information we collect
We collect information that you choose to provide, such as your name, email address, phone number, billing and shipping addresses, purchase details, correspondence, course enrollment, completion records, certificate information, and any information submitted through our forms. Our website and service providers may also collect device and usage information, including IP address, browser type, operating system, referring pages, approximate location, and cookie identifiers. Payment card information is processed by our payment service provider; we do not ask customers to send payment card numbers through our contact form.
How we use information
We use personal information to process payments and orders, ship products and certificates, provide online training access, record course completion, respond to support inquiries, administer warranties and returns, detect fraud and maintain site security, comply with recordkeeping and legal obligations, and improve website functionality. If you subscribe to marketing, we may send product or course updates; you can unsubscribe using the link in those messages.
How information is shared
We may share only the information reasonably necessary with service providers that support our website, hosting, payment processing, shipping, email delivery, course administration, analytics, and fraud prevention; with professional advisers when necessary; and with regulators or law-enforcement authorities when legally required. We may disclose information in connection with a lawful business transfer. We do not represent that personal information is never shared: ordinary order fulfillment requires carefully limited service-provider access.
Cookies and analytics
The website may use essential cookies for shopping carts, checkout, account login, and course access, as well as optional analytics or marketing cookies where enabled. Browser settings can be used to manage cookies; disabling essential cookies may prevent some features from functioning. The website provides any cookie controls required by applicable law.
Retention and security
We retain records only as reasonably needed for orders, warranties, certificate verification, professional education recordkeeping, legal compliance, disputes, and legitimate business operations. The duration depends on the category of information and applicable requirements. We use administrative and technical safeguards appropriate to the information handled, but no website or online transmission can be guaranteed completely secure.
Your choices and rights
You may request access to, correction of, or deletion of personal information, subject to applicable law and record-retention requirements. You may withdraw marketing consent or unsubscribe from promotional email. Residents of states that grant additional privacy rights may exercise those rights where applicable. Submit requests through https://eistm.com/contact/ and provide enough information for us to verify and process the request.
Education and health information
The EISTM contact form and ordinary website messaging are not intended for patient records or sensitive clinical information. Please do not submit patient-identifiable health information through public forms. Professional users are responsible for their own confidentiality and privacy obligations when applying information learned in training.
Children and external services
EISTM products and clinical education are intended for adults and professionals. The website is not directed toward children under 13. The website may link to other websites, including Amazon and regulatory resources. Their privacy practices are governed by their own policies.
International visitors and policy updates
The website is operated in the United States. If you access it from another jurisdiction, information may be processed in the United States or by service providers in other locations, subject to applicable law. We may update this policy to reflect business, technology, or legal changes. The latest version and effective date will be posted on this page.
Contact
Rehabsurge 2, LLC — EISTM.com. 605 N Spence Ave, Suite D, Goldsboro, NC 27534, United States